We reserve the right to ADJUST, ALTER or EXCHANGE your customized insoles/orthotics before issuing a refund.
Guarantees and Warranties: Sole Essentials offers our clients a 100% money back guarantee for 2 months from the date their order is received. We also offer our clients a three year warranty against breakage wear and tear.
100% money back guarantee: During the 14 day break in period if we cannot guarantee your comfort we will refund you 100% of the purchase price less postage/shipping/handling fees. (The 14 day break in period does not start until you receive your insoles not on the purchase date.)
Refund Policy: If the condition being treated has not sufficiently improved within 60 days of delivery you may be eligible for a refund of your purchase price less a fabrication fee of $75.
Manufacturers Warranty: Sole Essentials warranties your customized insoles for 3 years from date of purchase against any manufacturers defects.
Alterations Adjustment Exchange and Refunds: Our anti-fraud policy requires that the original receipt be returned along with the insoles before a refund can be issued. Our clients are notified in writing on the transaction receipt at the time of purchase that; we reserve the right to adjust alter or exchange before a refund is issued. Occasionally there are simple adjustments or education regarding Footwear which will address any concerns.
Sole Essentials has a 95% satisfaction rating which has been tracked since our inception in 2003. This is significantly higher than industry standards.
Delivery Timeline Policy: Our customized insoles are individually fabricated to address each persons individual foot and foot related bio-mechanics. Typical fabrication time is 2.5 to 3 weeks depending on the complexity of the individuals foot function. Each client is notified of the anticipated delivery timeline. Expedited services are available for an additional cost
Addressing Communication Concerns: To address noted concerns regarding telephone communication and messaging, we have also modified our communication system. We inform and encourage our clients, at the time of purchase to contact us via our website contact page. This method provides our clients an opportunity to describe their reason for contact, sends an immediate email notice to our management, offers tracking for concerns, written notification of concern or compliments, and allows for a timely response.