I was limping through the St. Paul/Minn. airport when Lamar called to me from the Sole Essentials store. I went in, told him I was slowly recovering from a broken foot and my foot was swollen from an 8 hour flight. I had a long layover, and in that time Lamar had me go through the computerized tests and try a few inserts until we found one that suited me. He spent a little bit of time customizing the fit and by the time I walked away from his store, I was actually walking, not limping. It was a great relief and the inserts have made a huge difference in my recovery.